Call Handler / Dispatcher — France Client Service (2 positions)

VBMS Tunisia manages, on behalf of French accounting firms, the relationship with prospects and clients from the very first contact. You are the first voice an entrepreneur hears after requesting an online quote: your job is to call them back within 5 minutes and guide them through to signature.

  • Permanent contract (CDI)
  • Tunis (Centre Urbain Nord), Tunisia — on site
  • Beginners welcome — motivation comes first

Responsibilities

  • Call back every new lead within 5 minutes during opening hours (9am-7pm, Paris time)
  • Qualify the request with a few questions (status, activity, need) and propose the right offer
  • Support the prospect through to the signature of their engagement letter
  • Handle incoming calls and messages (phone, WhatsApp, chat) from prospects and clients
  • Update the CRM after every interaction
  • Hand off signed files to the onboarding team

Profile

  • Excellent spoken French (native level or equivalent)
  • A service mindset: listening skills, and the ability to reassure and persuade without pressure
  • Comfortable with digital tools (CRM, telephony, messaging)
  • Available to work rotating shifts within the 9am-7pm window (Paris time)

Nice to have

  • Functional English
  • Prior experience in a customer relations, sales or client service centre
  • Motivated candidates with no prior experience are also considered
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