Your clients’ IT support, managed from Tunis.

What we take on

• Level 2 and 3 incidents and requests for your clients’ users.
• Administration of Microsoft 365 and Windows environments: accounts, permissions, workstations, backups.
• Monitoring the fleet and its alerts, to act before an incident reaches the user.
• Patch follow-up and contribution to security reviews.
• Writing procedures and maintaining a shared knowledge base, so level 1 gains autonomy over time.

Who this is for

This service is for organisations that already have a first line of support — in-house or with a local provider — but need a reliable escalation point for what that first line can’t resolve, without hiring a dedicated full-time team.

Why a team based in Tunis

• A time difference that extends your coverage rather than limiting it to your own business hours.
• A French- and English-speaking team trained on the Microsoft environments standard to the North American and European markets.
• Controlled operating costs, without that meaning a junior team left to its own devices: our technicians are supervised and their work is reviewed.

Frequently asked questions

Do you replace our level 1 support?

No, we position ourselves as a complement: your first line stays the user’s point of contact, we take over what it can’t resolve on its own.

Which monitoring and ticketing tools do you use?

We adapt to your existing tooling rather than imposing our own — the goal is to fit into how you already work, not replace it.

How are accesses to our environments secured?

Named accounts, scoped to the intervention, removed as soon as the engagement ends. The detail of our confidentiality commitments is in our privacy policy.